Neuse Tile Service

Tile installation and service tips from professional installers


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Championship team for locker room tile

It takes a team — to win a national championship, to complete a successful construction project, and to get your tile installed correctly.

We are honored to be featured on the cover of our industry’s unc-pools-compTileLetter publication for our work at the UNC Basketball Locker Room. [TileLetter 2017 at Dean Smith Center.]

It was a great project for the Neuse Tile team, of course, but, as good as they are, it takes more than just our skilled craftsmen to make it happen. Our behind-the-scenes team members monitor every detail of estimating, ordering, warehousing, scheduling, supervising, and accounting. And, with a project like this one that’s happening at a rapid pace, with strict parameters, and involving a variety of types of installation, there are also representatives from mortar manufacturers, tile suppliers, and industry specifiers ready to help. (The accumulation of years of industry experience and lots of shared industry knowledge help, too 🙂

We appreciate the hard work of all members of the tile team, as well as the UNC facility staff, the Architects at Corley Redfoot, and the design professionals in the comp JimSink22 overview with partitionsKansas City office of HOK. And a particular thank you to General Contractor, Vision Contractors Inc. for including us in this truly championship locker room!


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CTEF highlights one of our own

Juan Sauceda, our lead superintendent, is the featured Certified Tile Installer in the current blog by Ceramic Tile Education Foundation! He’s been with our team since 2002, and we love the artistry and craftsmanship he brings to every project. Neuse Tile Service's Juan Sauceda CTI#64, with a poster depicting many projects that he has either overseen or installed.

Take a few minutes to read about Juan and his credentials. He’ll take great care of your next project!  https://www.ceramictilefoundation.org/blog/certification-greater-efficiency-setting-tile


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Taking care of your tile

We’re in the process of re-writing our tile maintenance brochure and would love to have your input. In addition to what we’ve described here about routine maintenance, sealers and repairs, what else would you like to know?

Routine Maintenance:

  • Remove soil with a broom, dust mop or vacuum. Damp mop or spot clean as needed, using CLEAN, warm water or water and a pH neutral tile cleaner.
  • Avoid all products containing bleach or acids, as they can weaken the grout (opening  the pores & causing grout to get dirtier more quickly).
  • Always rinse thoroughly with CLEAN, warm water and allow to dry. A second rinsing with clean water may be necessary to completely remove all cleaning solutions. When mopping, change rinse water often, preferably every 50 feet.
  • Shower tile will look its best when you remove excess water with a squeegee after each use and when you run the exhaust fan for at least 20 minutes.
  • Tile distributors sell cleaning products developed specifically for tile and stone which generally outperform products available in supermarkets.
  • Use fiber or nylon scrubbing pads to help remove difficult stains; do not use steel wool pads.

Grout care:  For stubborn grout stains, agitate with a fiber or nylon scrubbing pad and a higher concentration of the recommended pH neutral grout cleaning solution. Over time, if the grout appearance becomes unacceptable, your tile distributor offers specialized products, including colored epoxy sealants which help restore grout’s appearance. Contact a tile service company or carefully follow manufacturer’s recommendations.

Sealants:  Many newer grouts have stain resistors already built in, so check with your tile installer about the brand used in your project. While not a part of base-level tile installations, sealers can be added to help keep stains from penetrating the grout. Sealers should be applied to cement-based grouts when the installation is thoroughly dry and after the initial grouting has cured for at least two weeks.

Common Concerns:  Clean up spills as soon as possible. Material left on your tile can be ground into the tile or grout, making clean-up more difficult. Ask your distributor or installer for specific information on your products because different materials require different cleaning regimens.

Tile Repairs:  The joint between the tub and tile wall and the counter-top and tile splash have the potential to separate with seasonal changes. As a house settles or the tub flexes, the grout in these joints may periodically crack. If this happens, remove the old grout with a sharp-pointed tool. (Be careful not to chip tile or tub.) Dry the joint thoroughly, and fill with silicone caulk available in tubes at hardware stores and in matching colors at most tile distributors. Broken or damaged tiles should be removed and replaced only by a reputable tile installer.

Always test products in an inconspicuous area before treating the entire surface and be sure to protect surrounding non-tiled surfaces because some tile cleaning products can adversely affect metals, glass, wood, etc.

Our website: www.NeuseTile.com has links to some of our preferred manufacturers.


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Slam-dunk tile in UNC locker room

Take a break from Thanksgiving family dynamics and enjoy these photos of our recent tile installations in the UNC men’s basketball locker room at the Dean E. Smith Center in Chapel Hill. Mud bed floors flowing to 12 different drains, large-format glass in an expansive area, polished stone, 2×2 mosaics, large-format porcelain in multiple sizes, and honed decorative stone made this one a technical treat. Thanks to Vision Contractors and the facility managers and coaches for adding us to the team for this special, world-class project!


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Professional Women in Construction

Ours has long-been perceived as a male dominated profession, but the National Association of Home Builders has designated this week to recognize the amazing contributions of the women in our world.

Neuse Tile is a woman-owned business, and, let’s be honest, the women in our office keep things ticking on a daily basis. 🙂  So, we’re happy to have a reason to give a shout out in recognition of the many contributions of our female workforce, both in the office and on job sites!

The NAHB’s designation of a week to celebrate women in construction is something new, but those of us who have been in the field a while know that women have been working in construction for a very long time. Some don hard hats and kneepads and install tile; others are superintendents; and many are project managers and estimators. The work of both men and women in this field is difficult and underappreciated, no doubt, but no other profession offers such tangible satisfaction at the end of every project.

We applaud all the changing faces on construction jobsites while also giving honor to women who have done the accounting, the purchasing, the scheduling, the inventory management, and the marketing for our profession for all these years. You may not see them on a daily basis, but, without them, the jobs probably wouldn’t happen.

All our team members are essential to getting our work done to your satisfaction, and we know that the person who answers the phone or makes the sale is just as valuable as the technically adept project manager or the master craftsman. It takes us all to get things planned, built, and maintained with quality.

Let’s celebrate all those who work so hard in construction, with a special tip of the hat this week to the women among us!


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Why pay for tile twice?

We often write about coming in behind tile placers who have done residential jobs poorly or left homeowners with failed installations, but this happens on the commercial side as well. One of our local contractors recently called us in to evaluate and tear out SCHMALZ STEPS compressed the tiled steps in a commercial building.

The tile installer they hired initially had little experience installing tile on steps, and their finished work showed it. The  building owner was not satisfied, and the contractor called us to correct the problems. We completely re-worked the steps, and they look great now since we used the proper adhesives, planned the layout before setting any tile, and finished it all with Schluter’s Trep-E stair nosing profiles.

But, why do things have to be done twice?

General contractors feel tremendous pressure to produce the lowest bid when vying for projects, and, to get there, they feel they must take proposals from low-cost providers. The end result is sometimes adequate, and sometimes, as in this case, more expensive. The cost of increased supervision, project delays, multiple change orders, and potentially unsatisfied customers is real. If only we could get those making the ultimate decisions on selecting a contractor to understand that Quality Should Not Be Cheap. The low bid contractor or tile installer should be the first bid thrown out because someone has missed something or cut a corner that will be costly later on.

Knowledge and craftsmanship are costly to obtain, and it’s fair to ask the end user to pay for that high-quality work. Long-lasting, beautiful tile installations with no hassles, no headaches, and no callbacks should be the expectation, and a ‘Schmuck in a Truck’ can’t get there with his low-ball price.

 


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Coach, father, friend –gone too soon

Scott DeShieldsWe said goodbye to a longtime co-worker and friend this past week. And, judging by the hundreds of people at his remembrance gathering, his life had a powerful impact. The eloquent reflections presented at his service provided a summary of a man who could teach us all a few things.

There was coaching and leadership: Scott ‘Stump’ DeShields was a mentor who made a difference to future generations. We met Scott because he coached our brother in high school in the early ’90s. In more than 25 years on the sidelines, Scott never hesitated to get in a player’s face and order him to “get his head out of his duffle bag,” but he also didn’t hold back with an arm around the shoulders for a player who needed encouragement or support. They knew his booming voice of instruction, but they also discovered that he really cared.

There was a passion for excellence: Scott held us all to the highest standard. Whether it was in tile, football, or being on time, Scott didn’t accept excuses. “Do your job,” meant Scott was calling you to do your best, to do what you were capable of, to not accept less than your 110 percent.

There was loyalty: Scott was the essence of a ‘foxhole buddy.’ If Scott counted you in his inner circle, he’d do anything in the world to back you up, to come alongside – no matter what. He might call you to task later on, but there was no question as to whether he would be there for you. Even when our dad was in his last days and struggling with his surroundings, he frequently asked for ‘Stump’ to come help him.

There was family: Scott loved his wife and kids beyond measure. His face lit up when he talked about their achievements and plans for the future. He always wanted the best for his children, and they are truly excellent young adults. They will continue to be a very proud legacy for him.

There was personality: Scott would agree that he wasn’t always the easiest person to work with, but he was always himself. Our homogenous world has watered down the ‘characters’ among us, but Scott wasn’t really bothered by social norms. He was true to what he believed, to the people he loved, and to his passions in life. He was true to himself.

Nyle’s salute to Scott at the service was perfect: “To you and those like you. Damn few left.”  May we all try to take the best of ‘Stump’ with us into our coming days.