Neuse Tile Service

Tile installation and service tips from professional installers

Craftsmanship – out of style? Not to us.

2 Comments

We are in the process of tearing out and re-doing a very nice couple’s steam shower. The tile work they had was horrific, the ‘waterproofing’ was non-existent, the framing was a joke, and the ‘finished’ product leaked all over their house. It wasn’t our work – it was the work of someone who claimed to be a ‘contractor’ and who has taken advantage of these unsuspecting homeowners.

This was one of the worst excuses for construction we’ve seen in a while. (Though last week’s shower with 8 nails through the pan liner was bad too!!)

There’s no way this ’tile installer’ thought he was doing a sufficient job for these folks– he stuck cardboard in behind tile as a ‘filler’ in one area of the shower! Yet, he was recommended to this couple by a plumbing manufacturer, so they thought they were hiring someone who would do a good job.

He didn’t; and he’s doing his best to give our industry a black eye. But, to this couple’s credit, they realize he is an exception, and they’ve maintained a positive attitude meeting their adversity by educating themselves. Before they signed on with us to tear out and re-tile their steam shower, they got references, researched the products we suggested, and even came by a steam shower installation in progress to see our guys at work.

Good for them! When you’re not in the construction business, it’s hard to know where to start to find a reputable and experienced craftsman. Certainly, referrals are a good resource, as is doing some research on-line. Other valuable places to get information on potential contractors are their trade associations (ours is National Tile Contractors Association); a certification body (for us its Ceramic Tile Education Foundation); the local Home Builders Association; local business groups; and other people in similar fields. Your money and your home are too precious to entrust to someone who would stick tile to cardboard.

We wish we had met this couple before their bad experience started, and we’re doing our best to create the steam shower they had in mind when this project started many months ago.

In the meantime, we’ll keep reminding everyone how important it is to find a reputable and experienced contractor who will stand behind their work. (Longevity in the business DOES matter, especially in today’s economy.) If you have any suggestions on where else we should be spreading the word, feel free to share.

Author: Neuse Tile Service

We are second generation owners of a North Carolina business dedicated to quality tile and stone installations. Since 1964, the Neuse Tile team has worked very hard to maintain the quality and integrity that have been crucial to our business' success in the Triangle area. Specialty construction trades have changed and evolved over the years, and our certified installers are truly talented craftsmen. We are proud of our work, and are committed to doing everything we can to promote the proper installation of ceramic tile, to satisfy our customers, and to run a viable business. We are honored by the trust our customers place in us and look forward to serving this area with high quality tile installations for many years to come.

2 thoughts on “Craftsmanship – out of style? Not to us.

  1. I concur totally. Having actually seen this job, I was appalled at the level of quality and what was covered up and hidden.

  2. Very nice. Really nice and well done job. Also this is a very nice blog.

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