Neuse Tile Service

Tile installation and service tips from professional installers

Know what’s UNDER your tile!


As another year comes to a close, we’ve enjoyed reflecting on  some wonderful

installations and some great general contractors and homeowners on projects large and small. But if we had to single out one project from this year that speaks volumes, it would be a local homeowner’s steam shower.

Unfortunately, we were called in after a so-called “tile contractor” had completed his ‘installation’, and the homeowner had experienced the resulting rain in their kitchen below. This one had to go all the way back to framing to correct the plethora of mistakes that had been made (including cardboard shims under the tile).

The incompetence of the work is outstanding, of course, but the project itself is indicative of so much more. These very nice homeowners had taken the recommendation of a someone in the industry and had invested their hard-earned money. What they got was barely passable on the surface, and horrific underneath. It’s a good thing that it started raining in their kitchen;

otherwise, it might have been a year or two before the extent of this travesty was revealed. So many of the jobs we’ve had to tear out and replace this year have been 2 years or 5 years old, and the original contractor is long gone. We were honored to help this family get the steam shower they paid for, but it would have been so much better if they had not had to endure the process and the expense of a project done twice.
We hope and pray that in this coming New Year, quality and integrity will come back into style; that the professional businesses in the construction industry will

Steam shower tranquility.

Steam shower tranquility.

be allowed to thrive; and that homeowners and contractors will remember that the lowest bidder is always going to cost someone in the long run.

A successful business is one which delivers on its commitments AND prices its work so that it can be around to serve customers in the future. Here’s hoping we are one of those in 2013!

Author: Neuse Tile Service

We are second generation owners of a North Carolina business dedicated to quality tile and stone installations. Since 1964, the Neuse Tile team has worked very hard to maintain the quality and integrity that have been crucial to our business' success in the Triangle area. Specialty construction trades have changed and evolved over the years, and our certified installers are truly talented craftsmen. We are proud of our work, and are committed to doing everything we can to promote the proper installation of ceramic tile, to satisfy our customers, and to run a viable business. We are honored by the trust our customers place in us and look forward to serving this area with high quality tile installations for many years to come.

2 thoughts on “Know what’s UNDER your tile!

  1. That is the truest thing I have read in years! Its sad how people feel they can take advantage of others and get away with it. I commend you for doing things right the first time. I am in an industry similar to yours and we see the same kind of splash and dash horrible work passed off on customers. What we all have to realize is that these guys who are screwing everything up are actually giving all of us a bad name.

    Wine Country Carpet Cleaning
    (805) 706-0333
    1220 Manzanita Way
    San Luis Obispo, CA 93401

    • Thanks for your comments, Alex. We hope that reputable contractors with integrity will eventually outshine those who want to take advantage of homeowners. In the meantime, we have to keep getting the word out and encouraging customers to do their homework. Best to you and your business!

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