Neuse Tile Service

Tile installation and service tips from professional installers

Trusted tile team pulls together

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Like the human body, a well-run work team has many parts that ideally line up and work in sync. When we’re hitting on all cylinders, we move forward pretty well. But, when we recently had several team members out of the picture for multiple days, it took extraordinary effort to keep the machine running as it should.

We have a fairly small staff, and the recession reduced our structure to its bare bones. So, when this rash of incidents and illnesses took out two and three team members at once, we were really struggling to keep our customers from feeling the effects. Internally, we always talk about our team of employees as our “work family.” (When you’re a family-run business, the people who work with you long-term become adopted members of your clan –whether they want to or not -ha!). Like most families, we certainly know it when one of our folks is missing or out for a few days, but we ‘re pretty good at knowing what needs to be done to adapt and flex to fill the gaps.

But with two and three out at the same time, we were intimately reminded of our interdependence. It took some extra “above and beyond” efforts to keep all the installations, estimates, accounting, purchasing, warehousing, and deliveries going these past two weeks, and we’re extra grateful for the team members who made it all happen with minimal interruption to our customers.

While we want to be as inconspicuous and expedient as possible when we’re working on your tile installation, we also want you to know that the folks who work with us are superior. They are talented, of course, but, even more important, they are trustworthy people who have proven how much they care about the quality of your work and about each other.

Thanks to our great team and to our wonderful customers, we’re looking forward to getting back to “business as usual” this coming week!

Author: Neuse Tile Service

We are second generation owners of a North Carolina business dedicated to quality tile and stone installations. Since 1964, the Neuse Tile team has worked very hard to maintain the quality and integrity that have been crucial to our business' success in the Triangle area. Specialty construction trades have changed and evolved over the years, and our certified installers are truly talented craftsmen. We are proud of our work, and are committed to doing everything we can to promote the proper installation of ceramic tile, to satisfy our customers, and to run a viable business. We are honored by the trust our customers place in us and look forward to serving this area with high quality tile installations for many years to come.

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