Every week we get calls from folks who have hired a tile layer who has or is causing them heartburn. Sometimes the job is current and sometimes it’s weeks or months later. Either way, the consumer is dealing with an installation that is less than the best that our industry can offer.
We love to help people, but we’d love it even more if people’s experiences with tile installers were positive and long-lasting from the start. We have some tips for hiring a tile installer on our website, and we’re working with a group of industry leaders to come up with a list of general questions that customers might ask a potential tile installer. We thought we’d put them out for you to give us some feedback on what we have so far:
- Will they document their commitment to quality?
- Are their methods & standards verified by the TCNA Handbook?
- How will they control site conditions?
- How will they properly prepare the surface before tiling?
- Where will movement occur (expansion/contraction)?
- Will they provide references of similar, successful installations?
- What is their warranty on labor and setting materials?
- Do they participate in industry conferences and continuing education?
- How are their employees trained and kept up-to-date on products and methods?
We like to say that “Tile won’t bend to make up for a bad installation” so it’s essential that you hire your tile contractor carefully. We certainly hope asking the right questions will help consumers be more informed BEFORE they hire their next installer. Let us know if you think of other things we should add to our list.