Neuse Tile Service

Tile installation and service tips from professional installers


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New technology, old tile ‘know-how’

We’re sometimes accused of being ‘old school’ in some of our methods. It’s true that we don’t believe something new is better just because it’s new, but we also know that those who only have a hammer in their tool box will think everything looks like a nail.

Technology and innovation are great things for the tile industry, and we’re enthusiastic about advances in the science and tools of our trade. However, we greet those new things from a place of knowledge in the fundamentals. Sometimes the newest applications are a great way to handle anticipated installation issues, and sometimes when things aren’t ‘cookie-cutter,’ an “old-school” method is the best way to go. LOCKER RM SHOWERS comp.JPG

In our industry, membranes and pre-formed materials are the latest and “greatest.” We’ve used them, appreciate them, and value their merit in the right circumstance. We also know that sometimes they’re over-engineered solutions to basic installations which will result in higher costs without greater lasting value for our customers.

Neuse Tile’s goal for its 55 years has been to provide long-lasting and beautiful tile installations for our customers. We believe we’re still here because we do that repeatedly at a fair price and with respect for our employees and our clients.

Our industry will continue to change and evolve, and we look forward to the technology of tomorrow. We face that future with a full repertoire of methods to provide you the best tile installation for your particular circumstance.

We’re one of only 58 NTCA Five-Star Tile Contractors in the nation because of our knowledge, our craftsmanship, and our business practices. Your home and business deserve that credibility.


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Tile won’t flex for a bad install

We spend a lot of time talking to folks who’ve run into problems with their current installer or contractor. That’s probably because we’ve been in the area for a long time and, we believe, because we have a reputation for helping solve tile-related concerns.

Unfortunately, the answer is often “tear it out and start over,” so we’d really prefer to talk with customers before they ever run into these issues. If we get that opportunity, we suggest they ask some important questions of anyone they are considering hiring to install a lasting and inflexible finish like tile:

  • What TCNA method they will use?
    (Tile Council of North America Handbook is an industry-recognized guide to assist in clarifying and standardizing installation specifications for tile.)
  • If their tile installers are Certified by the Ceramic Tile Education Foundation?
  • Where will the movement joints be located and what will they be made of?
  • What is the span of your joists? (Can your floor carry the weight of tile? How will your substrate and its support structure respond to the tile application?)
  • What level of service and product warranty can you expect on the installation?
  • Will you need a vapor barrier? What about crack isolation? Is additional waterproofing necessary?
  • What setting materials will be used for your installation? What experience does the installer have with these products? What are their advantages?
  • How does your installer keep up with the latest industry advances? What associations do they participate in?
  • Will they provide a written proposal on the work to be done?
  • Are they a Five-Star Contractor?

Tile won’t bend to make up for a bad installation.


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Latest in tile trends

We attend industry events so that we’re up-to-date on the latest installation products & methods and to participate in the committees that draft the standards used for tile installation. At shows like Coverings, we also get to see the beauty of tiles themselves as manufacturers display the latest tile designs from around the world.  #WhyTile!

The summary below gives a good glimpse of some trends & highlights. And, when these tiles are installed correctly by qualified craftspeople, they’ll last for years to come. Enjoy!


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Neuse Tile’s community connection

Working with family, reasons to use tile, weathering a difficult economy, opportunities in the industry & advances in grout — all covered in this recent Podcast by the Wake Forest Chamber featuring Nyle and Paige from Neuse Tile! Podcast photo 3-18

We love being part of our community and have always continued the Chamber connection that Dad so passionately supported. Thank you Ann & the Wake Forest Area Chamber of Commerce for asking great questions and including us in your series –we enjoyed it!

If you want to get to know us better, here’s your chance 🤣

Follow the Podcast link: https://app.stitcher.com/splayer/f/150417/53773281” target=”_blank” rel=”noopener”>clicking here.


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Wara Juraku & other possibilities – Why Tile?

It’s National TILE Day, and we’d like to celebrate by mentioning a few of this week’s materials: yellow penny rounds in a café, 24”x24” porcelain in 10 movie theaters, Wara Juraku Dukechisled cobblestone for a residential renovation, crackled glass for a new kitchen, and Wara Juraku Stucco straight from Japan. Let your artistic imagination scroll through that variety for a minute!

Our work is as varied as the materials and imaginations of designers and end users, and we love the technical challenge of making sure we’re doing the right things to prepare the materials, select the correct mortars, ensure a long-lasting installation, provide a system warranty, and leave every space yellow penny roundsmuch better looking than when we arrive. Our installers are certainly craftsmen, frequently artists, and always skilled technicians.

They do math, and our materials are weighty, but our team is equally talented in creativity and spatial prowess. There’s no other trade that combines such diverse skill sets and the satisfaction of a space truly transformed – for the long haul.

Tile and stone are low-maintenance, environmentally healthy,wall tile outside restrooms ala meant to last, and full of style – when installed by a qualified team using the right materials. It’s the ideal material for your next project, and we can’t wait to see what you select!

Now we’re going to celebrate National TILE Day by getting back to a conversation about some 5 ft. x 5 ft. porcelain panels for a new shower……  #WhyTILE


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The tile year in pictures

As we welcome a new year, we’re looking forward to increased opportunities and reflecting on a year of wonderfully creative tile installations. Thanks to the contractors, designers, and homeowners who included us on your projects!!!!! Here are just a few for your viewing pleasure:


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Cleaning tile, sealing grout & caulking joints

We had the fun of working a booth at our local Home Show last weekend, and wanted to share some common questions that visitors asked about their tile installations:

How do I clean my tile?

  • Remove soil with a broom, non-oily dust mop or vacuum. Damp mop or spot-clean using CLEAN, warm water or water and a pH neutral tile cleaner.
  • Avoid all products containing bleach or acids, as they can weaken the grout (opening the pores & causing it to get dirtier more quickly).
  • Always rinse thoroughly with CLEAN, warm water and allow to dry. When mopping, change rinse water often.
  • Shower tile looks its best when you remove excess water with a squeegee after each use and run the exhaust fan for at least 20 minutes after a shower.
  • Tile distributors sell cleaning products developed specifically for tile and stone. These specialized cleaning products generally outperform products available from large retailers.
  • For stubborn grout stains, agitate with a fiber or nylon-type scrubbing pad and a higher concentration of the pH neutral cleaning solution.

2) Should I seal my tile?

  • Many newer, high-performance grouts have a built in sealant. Ask your tile installer about the brand and type used. (Neuse Tile routinely uses high-performance grouts.)
  • While not a part of a base-level tile installation, sealers can be applied to further protect your investment. Sealers should be applied to cement-based grouts when the installation is thoroughly dry and after the initial grouting has cured at least two weeks.
  • Sealing may be necessary for natural stones and tiles like quarry and saltillo. Ask your tile distributor if your specific tile requires sealing, stripping, and resealing periodically

3) What to do with the ‘crack’ between tile and counter or tub?

The joint between the tub and tile wall and the counter-top and tile splash have the potential to separate with seasonal changes. As a house settles or the tub flexes, the grout in these joints may periodically crack.  If this happens, remove the old grout with a sharp-pointed tool. (Be careful not to chip tile or tub.) Dry the joint thoroughly, and fill with silicone sealant, available in tubes at hardware stores and in matching colors at most tile distributors. Broken or damaged tiles should be removed and replaced only by a reputable tile installer.

We are glad to be a resource for our customers and our community. And it’s just fun to #TalkTile.