Neuse Tile Service

Tile installation and service tips from professional installers


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Best tile tool? Cell phone.

One of our favorite remodeling contractors likes to tell his clients that his favorite tile tool is the telephone — where he’s got our number stored!
He’s a great contractor, a master at pulling a project together, and a skilled trim carpenter, but he’s tried a few small tile jobs and is smart enough to know what he doesn’t know.
As current economic times have pressed down upon our business, we’ve discussed branching out to do other types of flooring, but we keep coming back to the same answer. We know tile. We’re good at it; we’ve been doing it a long time, and to branch out to other trade specialties would no doubt diminish the quality of what we do. We’re tile specialists, people call us because they want their installation to be beautiful and to last. It’s all we can do to keep up with the ever-improving world of tile products and methodologies.
Our basic guidebook, the Tile Council of North America‘s handbook for ceramic, glass, and stone tile installation, is 296 pages with 204 different tile and stone installation methods. A committee of industry professionals is constantly reviewing methods and updating this guidebook to the proper installation of tile.
Though home & garden TV may make it look easy, construction requires skills and craftsmanship. And each specialty trade has complex requirements and systems that make the final project work as a whole. Truly, the ‘jack-of-all-trades is master of none.’ We plan to stick to what we do well.


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Low-bid for tile can be costly

The current economic climate is driving customers to make decisions based solely on short-term savings. On the construction site, ‘bargain hunting’ can prove to be a costly mindset. What a consumer may have to pay after the contract is closed can cost far more than any up-front savings from using the lowest bidders.

On two recent projects, we’ve been called in to repair or complete jobs that were mishandled by the very contractors who took the original project with their ‘low bid.’

On one, we were asked to find a solution because when the cleaning crew mopped the restaurant’s kitchen floor, it ‘rained’ into the space below. The improper installation of trowel-able waterproofing caused the application to fail, and the customer to spend a lot of money paying us to repair an installation that ‘looked OK’ on the surface but failed to stand up to on-going use.

In another case, we were asked to come in at the last minute and install tile on a university project that turned out to be beyond the capabilities of the ‘low bid’ tile subcontractor. The dollar value of the change order issued for us to complete the job was the same amount our original bid differed from the price of the ‘lowest bidder’ originally chosen.

In this era of price shopping, remember that you still usually get what you pay for.


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Local and national leaders

Our company president, Nyle Wadford, has been elected to lead the largest tile contractors association in the world for the next two years.

The National Tile Contractors Association elected him their president at the Total Solutions Plus conference this year. Wadford has been in the tile industry for many years and been president of Neuse Tile since 1987.

He has gone from hauling mud buckets during summer breaks to representing us as a leader in the entire tile industry. Dad would be proud!

Way to go Nyle!