Like the human body, a well-run work team has many parts that ideally line up and work in sync. When we’re hitting on all cylinders, we move forward pretty well. But, when we recently had several team members out of the picture for multiple days, it took extraordinary effort to keep the machine running as it should.
We have a fairly small staff, and the recession reduced our structure to its bare bones. So, when this rash of incidents and illnesses took out two and three team members at once, we were really struggling to keep our customers from feeling the effects. Internally, we always talk about our team of employees as our “work family.” (When you’re a family-run business, the people who work with you long-term become adopted members of your clan –whether they want to or not -ha!). Like most families, we certainly know it when one of our folks is missing or out for a few days, but we ‘re pretty good at knowing what needs to be done to adapt and flex to fill the gaps.
But with two and three out at the same time, we were intimately reminded of our interdependence. It took some extra “above and beyond” efforts to keep all the installations, estimates, accounting, purchasing, warehousing, and deliveries going these past two weeks, and we’re extra grateful for the team members who made it all happen with minimal interruption to our customers.
While we want to be as inconspicuous and expedient as possible when we’re working on your tile installation, we also want you to know that the folks who work with us are superior. They are talented, of course, but, even more important, they are trustworthy people who have proven how much they care about the quality of your work and about each other.
Thanks to our great team and to our wonderful customers, we’re looking forward to getting back to “business as usual” this coming week!