Neuse Tile Service

Tile installation and service tips from professional installers

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Wara Juraku & other possibilities – Why Tile?

It’s National TILE Day, and we’d like to celebrate by mentioning a few of this week’s materials: yellow penny rounds in a café, 24”x24” porcelain in 10 movie theaters, Wara Juraku Dukechisled cobblestone for a residential renovation, crackled glass for a new kitchen, and Wara Juraku Stucco straight from Japan. Let your artistic imagination scroll through that variety for a minute!

Our work is as varied as the materials and imaginations of designers and end users, and we love the technical challenge of making sure we’re doing the right things to prepare the materials, select the correct mortars, ensure a long-lasting installation, provide a system warranty, and leave every space yellow penny roundsmuch better looking than when we arrive. Our installers are certainly craftsmen, frequently artists, and always skilled technicians.

They do math, and our materials are weighty, but our team is equally talented in creativity and spatial prowess. There’s no other trade that combines such diverse skill sets and the satisfaction of a space truly transformed – for the long haul.

Tile and stone are low-maintenance, environmentally healthy,wall tile outside restrooms ala meant to last, and full of style – when installed by a qualified team using the right materials. It’s the ideal material for your next project, and we can’t wait to see what you select!

Now we’re going to celebrate National TILE Day by getting back to a conversation about some 5 ft. x 5 ft. porcelain panels for a new shower……  #WhyTILE

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Championship team for locker room tile

It takes a team — to win a national championship, to complete a successful construction project, and to get your tile installed correctly.

We are honored to be featured on the cover of our industry’s unc-pools-compTileLetter publication for our work at the UNC Basketball Locker Room. [TileLetter 2017 at Dean Smith Center.]

It was a great project for the Neuse Tile team, of course, but, as good as they are, it takes more than just our skilled craftsmen to make it happen. Our behind-the-scenes team members monitor every detail of estimating, ordering, warehousing, scheduling, supervising, and accounting. And, with a project like this one that’s happening at a rapid pace, with strict parameters, and involving a variety of types of installation, there are also representatives from mortar manufacturers, tile suppliers, and industry specifiers ready to help. (The accumulation of years of industry experience and lots of shared industry knowledge help, too 🙂

We appreciate the hard work of all members of the tile team, as well as the UNC facility staff, the Architects at Corley Redfoot, and the design professionals in the comp JimSink22 overview with partitionsKansas City office of HOK. And a particular thank you to General Contractor, Vision Contractors Inc. for including us in this truly championship locker room!


Slam-dunk tile in UNC locker room

Take a break from Thanksgiving family dynamics and enjoy these photos of our recent tile installations in the UNC men’s basketball locker room at the Dean E. Smith Center in Chapel Hill. Mud bed floors flowing to 12 different drains, large-format glass in an expansive area, polished stone, 2×2 mosaics, large-format porcelain in multiple sizes, and honed decorative stone made this one a technical treat. Thanks to Vision Contractors and the facility managers and coaches for adding us to the team for this special, world-class project!

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Terrific tile from 2015

Thanks to some of the country’s best installers, our fantastic customers, and the most knowledgeable tile team anywhere, we’re wrapping up a good year in tile. We’ve been honored to be included in some great projects in 2015, so here’s a sample for your viewing pleasure:

WF Bap entry tile

Large tile is here to stay, & custom patterns add interest.


Intricate cuts and plenty of patience created this fantastic feature bath.

BR curbless fb

Removing barriers – properly installed curbless showers are a new norm.

Subway shower red

Classic subway tile is always a winner.


heat mat fb

Practical luxury — heated floors continue to gain popularity.

Stack stone fireplace comp

Stacked stone is a great way to create a fireplace focal point.

mars splash close

Lots of glass on the walls this year. Installed well, it’s a fantastic backsplash.





porch floor wa

Upstairs porch tile installations have needed our expertise this year. Done properly, they’re beautiful and functional.

At dedication.jpg

A tiled mosaic in Louisburg features the largest state motto ever. NTS craftsmen & a local artist created public beauty.


Tile as creative expression takes hold in this new Downtown Raleigh commercial  space.

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Why can’t you match my stone?

Marble striations

StoneWorld magazine photo.

We’ve been asked to address a problem with a small crack running through the marble in an entrance area. While the underlying problem is movement in the concrete slab under the tile (installed by others), an additional issue is matching the stone.

Natural stones like marble are just that — natural. The chances of duplicating the colors and veining in marble after several years are like finding the proverbial needle in a haystack. As you can see in this photo, marble is cut in quarries (this one 490+ feet deep so far) which produce tons of material each year. This material is shipped over the world, and tracing it back to a particular point of origin is often an impossibility.

While we can order samples, and try to get close, it’s doubtful that we’ll be able to keep the consistent look of the original installation. So, does the customer learn to live with the crack, accept an area of marble that isn’t the same color as the original, or remove the entire area and replace it with a new material?

Here’s the caution from us: When natural stone is used in an installation, it is imperative that extra material be ordered and stored as ‘attic stock.’ Make sure you ask your installer to order extra materials, and be sure you store them in a safe place so they’ll be available should you ever need them to preserve your installation.

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What’s the difference in tile, porcelain, and stone?

We specialize in the installation of products that don’t bend or flex, but not all the materials we work with are the same. When you’re deciding between hard surface materials for your floor or wall, consider these main categories:

Ceramic tile – typically white or red clay fired with a glaze on top; a man-made product requiring very little maintenance.

Porcelain tile – extremely fine powdered clay that is pressed under enormous pressure and heat; harder and more dense than ceramic; often the colored bisque matches the surface glaze. Virtually maintenance free and most are a good choice for outdoor installations.

Natural stone – quarried from the earth; no two pieces ever look the same. Requires periodic maintenance and sealing; and matching one mining lot to another is extremely difficult.

In addition to color, size, and type of tile, you’ll want to consider the tile’s texture, coefficient of friction (slipperiness when wet), potential exposure to temperature changes, and the flatness of the current substrate (larger tiles require flatter subfloors). Local tile distributors can help as you choose the best product for your project.

And, of course, choosing a certified tile installer or a Five-Star Contractor will ensure that the installation is as durable as the material itself.

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Tile upside down, but not backwards

Neuse Tile is all about customer satisfaction, and we’ve often laughingly said, “we’ll install tile upside down and backwards” if that’s what the customer wants,” but, with this story, we’ll have to modify that when it comes to glass tile.

An out-of-state relative hired a local contractor to renovate their master bathroom. They went to their home show, interviewed prospective contractors, reviewed their references, and selected one that gave them great confidence. We went up to visit, gave them some tips on selecting the tile and some things to look for as the process moved along.

The first text message asking about the adhesive being used in the shower was a little concerning, but not all that unusual. We gave some online references and told him to hold firm with his general contractor that he expected the tile subcontractor to adhere to industry standards. paper-face done wrong-not NTS

However, the text which said “we were awakened at 2 a.m. by the sound of falling tiles” was startling. When we got on the phone and he began to describe the issues with his glass accent liner, we realized the tile setter who had been subcontracted to do the work had installed the glass backwards. Sometimes glass tiles are what we call ‘paper-faced’ meaning the factory rolls an adhesive paper over the front of the tile sheets (usually mosaics) before boxing and shipping. This keeps the individual pieces aligned (for the most part). The intent is for the exposed glass tiles (which sometimes have small holes in them to absorb some of the setting material) to be laid into the troweled mortar and then the adhesive paper peeled off before grouting. However, this tile guy had laid the paper-side of the sheet into the mortar and gone home for the day. As the mortar dried and the tiles broke free from the adhesive paper, the small glass mosaics dropped off one-by-one. Thus, glass tiles hitting a newly tiled shower floor at 2 a.m.

This was the last straw for our relative, and he insisted the contractor hire a different tile installer and re-do the job. When the new – and more qualified- tile installer came, he determined that the whole shower had to come out and be started over. The accent tiles were obviously an issue, but the shower pan had been sloped by doubling up sheets of backerboard- clearly not an industry-approved method!

After 9 weeks, our relatives now have a great, new master bath and further appreciation for all the technical know-how that goes into our everyday work. And, we’ve contacted our national association to see if they can do something about getting more certified tile contractors in that part of his state.

In the Triangle area, you are fortunate to have some well-qualified tile contractors to choose from. Know what’s under your tile – hire a professional and make sure your tile is installed right side out!