Neuse Tile Service

Tile installation and service tips from professional installers


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Championship team for locker room tile

It takes a team — to win a national championship, to complete a successful construction project, and to get your tile installed correctly.

We are honored to be featured on the cover of our industry’s unc-pools-compTileLetter publication for our work at the UNC Basketball Locker Room. [TileLetter 2017 at Dean Smith Center.]

It was a great project for the Neuse Tile team, of course, but, as good as they are, it takes more than just our skilled craftsmen to make it happen. Our behind-the-scenes team members monitor every detail of estimating, ordering, warehousing, scheduling, supervising, and accounting. And, with a project like this one that’s happening at a rapid pace, with strict parameters, and involving a variety of types of installation, there are also representatives from mortar manufacturers, tile suppliers, and industry specifiers ready to help. (The accumulation of years of industry experience and lots of shared industry knowledge help, too 🙂

We appreciate the hard work of all members of the tile team, as well as the UNC facility staff, the Architects at Corley Redfoot, and the design professionals in the comp JimSink22 overview with partitionsKansas City office of HOK. And a particular thank you to General Contractor, Vision Contractors Inc. for including us in this truly championship locker room!


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Slam-dunk tile in UNC locker room

Take a break from Thanksgiving family dynamics and enjoy these photos of our recent tile installations in the UNC men’s basketball locker room at the Dean E. Smith Center in Chapel Hill. Mud bed floors flowing to 12 different drains, large-format glass in an expansive area, polished stone, 2×2 mosaics, large-format porcelain in multiple sizes, and honed decorative stone made this one a technical treat. Thanks to Vision Contractors and the facility managers and coaches for adding us to the team for this special, world-class project!


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Terrific tile from 2015

Thanks to some of the country’s best installers, our fantastic customers, and the most knowledgeable tile team anywhere, we’re wrapping up a good year in tile. We’ve been honored to be included in some great projects in 2015, so here’s a sample for your viewing pleasure:

WF Bap entry tile

Large tile is here to stay, & custom patterns add interest.

VAUG- L NEW BATH comp

Intricate cuts and plenty of patience created this fantastic feature bath.

BR curbless fb

Removing barriers – properly installed curbless showers are a new norm.

Subway shower red

Classic subway tile is always a winner.

 

heat mat fb

Practical luxury — heated floors continue to gain popularity.

Stack stone fireplace comp

Stacked stone is a great way to create a fireplace focal point.

mars splash close

Lots of glass on the walls this year. Installed well, it’s a fantastic backsplash.

 

 

 

 

porch floor wa

Upstairs porch tile installations have needed our expertise this year. Done properly, they’re beautiful and functional.

At dedication.jpg

A tiled mosaic in Louisburg features the largest state motto ever. NTS craftsmen & a local artist created public beauty.

VITA VITE MENS BATH

Tile as creative expression takes hold in this new Downtown Raleigh commercial  space.


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Why can’t you match my stone?

Marble striations

StoneWorld magazine photo.

We’ve been asked to address a problem with a small crack running through the marble in an entrance area. While the underlying problem is movement in the concrete slab under the tile (installed by others), an additional issue is matching the stone.

Natural stones like marble are just that — natural. The chances of duplicating the colors and veining in marble after several years are like finding the proverbial needle in a haystack. As you can see in this photo, marble is cut in quarries (this one 490+ feet deep so far) which produce tons of material each year. This material is shipped over the world, and tracing it back to a particular point of origin is often an impossibility.

While we can order samples, and try to get close, it’s doubtful that we’ll be able to keep the consistent look of the original installation. So, does the customer learn to live with the crack, accept an area of marble that isn’t the same color as the original, or remove the entire area and replace it with a new material?

Here’s the caution from us: When natural stone is used in an installation, it is imperative that extra material be ordered and stored as ‘attic stock.’ Make sure you ask your installer to order extra materials, and be sure you store them in a safe place so they’ll be available should you ever need them to preserve your installation.


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What’s the difference in tile, porcelain, and stone?

We specialize in the installation of products that don’t bend or flex, but not all the materials we work with are the same. When you’re deciding between hard surface materials for your floor or wall, consider these main categories:

Ceramic tile – typically white or red clay fired with a glaze on top; a man-made product requiring very little maintenance.

Porcelain tile – extremely fine powdered clay that is pressed under enormous pressure and heat; harder and more dense than ceramic; often the colored bisque matches the surface glaze. Virtually maintenance free and most are a good choice for outdoor installations.

Natural stone – quarried from the earth; no two pieces ever look the same. Requires periodic maintenance and sealing; and matching one mining lot to another is extremely difficult.

In addition to color, size, and type of tile, you’ll want to consider the tile’s texture, coefficient of friction (slipperiness when wet), potential exposure to temperature changes, and the flatness of the current substrate (larger tiles require flatter subfloors). Local tile distributors can help as you choose the best product for your project.

And, of course, choosing a certified tile installer or a Five-Star Contractor will ensure that the installation is as durable as the material itself.


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Tile upside down, but not backwards

Neuse Tile is all about customer satisfaction, and we’ve often laughingly said, “we’ll install tile upside down and backwards” if that’s what the customer wants,” but, with this story, we’ll have to modify that when it comes to glass tile.

An out-of-state relative hired a local contractor to renovate their master bathroom. They went to their home show, interviewed prospective contractors, reviewed their references, and selected one that gave them great confidence. We went up to visit, gave them some tips on selecting the tile and some things to look for as the process moved along.

The first text message asking about the adhesive being used in the shower was a little concerning, but not all that unusual. We gave some online references and told him to hold firm with his general contractor that he expected the tile subcontractor to adhere to industry standards. paper-face done wrong-not NTS

However, the text which said “we were awakened at 2 a.m. by the sound of falling tiles” was startling. When we got on the phone and he began to describe the issues with his glass accent liner, we realized the tile setter who had been subcontracted to do the work had installed the glass backwards. Sometimes glass tiles are what we call ‘paper-faced’ meaning the factory rolls an adhesive paper over the front of the tile sheets (usually mosaics) before boxing and shipping. This keeps the individual pieces aligned (for the most part). The intent is for the exposed glass tiles (which sometimes have small holes in them to absorb some of the setting material) to be laid into the troweled mortar and then the adhesive paper peeled off before grouting. However, this tile guy had laid the paper-side of the sheet into the mortar and gone home for the day. As the mortar dried and the tiles broke free from the adhesive paper, the small glass mosaics dropped off one-by-one. Thus, glass tiles hitting a newly tiled shower floor at 2 a.m.

This was the last straw for our relative, and he insisted the contractor hire a different tile installer and re-do the job. When the new – and more qualified- tile installer came, he determined that the whole shower had to come out and be started over. The accent tiles were obviously an issue, but the shower pan had been sloped by doubling up sheets of backerboard- clearly not an industry-approved method!

After 9 weeks, our relatives now have a great, new master bath and further appreciation for all the technical know-how that goes into our everyday work. And, we’ve contacted our national association to see if they can do something about getting more certified tile contractors in that part of his state.

In the Triangle area, you are fortunate to have some well-qualified tile contractors to choose from. Know what’s under your tile – hire a professional and make sure your tile is installed right side out!


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Tile selection tips from your installer

It’s easy to be overwhelmed by all the choices and the beautiful tiles when you first go to a tile showroom, so we thought we’d give you a few tips to consider as you’re making your selections.

— Large tile is very popular right now, and it’s getting larger. We’re glad to install it for you, but it does require upgraded mortars and more time to ensure the substrate is appropriately flat and that patterns flow with the maximum full tiles possible. Therefore, your price will be a little higher for large-format tile (anything larger than 15″). Because most large tiles have some degree of curvature, we can’t install large tiles with anything less than a 1/8″ grout joint.

— Glass tile and sheeted materials also require different setting materials (and tools in some cases), so there is usually a higher level of skill needed to install these materials. Many sheeted materials may not line up the same way non-sheeted materials will (grout joint widths will vary from one sheet to the next). The nature of the material will usually mean a little higher installation price for sheeted or glass products.

— Natural stone has a honed surface and will need to be sealed prior to installation (as will some that have polished surfaces). If the stone is pitted, grout will fill any holes and won’t be removed. Filled stones are not a good choice for floors where high-heel traffic may impact these weaker parts of the end-product. Sheeted pebbles/ river rocks will be grouted, and we’d like to make sure you like that look as much as you like the ungrouted version you might see in the showroom. (You might want to see a sample mock up for approval.)

— Accents and liners should be similar in thickness to the tile being installed. A good tile designer will steer you to products that line up well, so it’s important to take advantage of the talented showroom designers we have in our area.

— Grout joints are routinely 3/16″, so if you want a different width, please discuss it with the designer and your installer. Some tiles require specific types of grout and joint sizes, so it’s important to be specific in what finish look you want.

— Patterns, accents, and borders can add pizazz to a tile installation, so they are worth including in your plan. They do take more time to install, so your labor cost will increase each time you add an accent or extra feature.

— Standard heights of showers are 7′, and tub surrounds are generally 5′ off the tub. If you want a different finish height, be sure to let your designer and installer know that.

— Niches are more popular than soap dishes these days, and most showers now contain a shelf or foot prop, so be sure to specify which of these you’d like to add to your project. Waterproofing is needed behind that niche, and the best installers will be sure your design flows seamlessly through the indentation. There’s a little extra charge for these items, but having an easy place to keep your shampoo and soap is priceless!